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If your smart plug still does not connect after following all of their recommendations, you should request a replacement if your warranty is still valid. They may sometimes provide you with a case number.

A record of when you previously contacted them.

Previously used troubleshooting techniques.

It’s helpful to keep in mind that most representatives will need the following information to assist you: In that case, you should contact the manufacturer and explain your situation. If none of the suggested solutions seem to work, your smart plug is likely broken or defective. In this case, emptying its cache may resolve the issue.Īlso read: Gosund Smart Plug Setup Guide Why Did My Smart Plug Stop Working? Occasionally, the app is the source of this problem.

Delete any data associated with the smart plug’s app.

Your smart plug needs all of these functions to work correctly.

Activate Bluetooth, Wi-Fi, and location services.

A low power mode may interfere with the operation of your applications and prevent you from connecting to your smart outlets. These devices include options that may restrict app functionality and cause your smart plug to become inactive.Ĭhanging the following settings will assist in reestablishing contact with your plug: The most often encountered problem when connecting smart plugs to a network is with your phone or tablet. If you have your plug near any of the devices mentioned above, move it further away to a space with fewer electronics. Modern microwaves are well insulated and should pose no critical issues.

Microwaves, which is especially true for older or poorly insulated microwaves since they create a significant electromagnetic interception in the 2.4 GHz band.

Interference is also a result of other wireless networks and devices, such as: You may minimize physical interference by establishing a straight line of sight between your modem and smart plug.Īlternatively, you can locate the modem centrally to lessen obstacles. The materials, thickness, and quantity of walls, and other things that wireless signals must travel through all contribute to your house Wi-Fi’s range limitation. Many factors contribute to your home’s interference.

Interference manifests itself in many ways, including sluggish response times and a continuous need to reconnect to the network. Smart plugs, like any other Wi-Fi device, are susceptible to disconnection due to wireless interference. Following that, wait two to three minutes and then connect your smart plug to the router.Īdditionally, it would help if you considered expanding your home networks with a wireless extender to prevent this problem in the future. If this is the case, restart the router and power off and on the smart plug. With many active devices, the available bandwidth for your smart plug’s normal functioning is reduced. If the network is functioning normally on other devices, but your smart plug remains offline, there are too many devices connected to the same network. In any instance, resetting the device should suffice. It is also possible that you are encountering a minor network bug.Īlso read: Smart Plug Without Internet? Read This First! Once the device has been reset, you should reconnect it to a newer network to verify there is no problem with wireless interference.

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Register your smart plug on the software that comes with it.When the reset is complete, a blue or green LED blinks. Once you see the red LED glow, release the button.

For 12 seconds, press and hold the device’s reset button.If the gadget’s signal is strong enough, try resetting your smart plug using the procedures below to reestablish connectivity: You can quickly determine if the linked device is receiving a signal by checking for the network symbol in the top right corner. It could be that the device used to control the plug is not receiving a signal or that the unit itself is not linked to a network.

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The reason your device has gone offline is probably due to an internet connection problem. The Unit Lost Connection and Needs a Reset

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Let’s take a closer look at why and how to fix it. Other troubleshooting involves relocating the smart plug or updating the unit. In most cases, you can restore connectivity to your smart plug by resetting it. Some reasons your smart plug went offline might involve a poor internet connection, insufficient bandwidth, or outdated software. As an affiliate, I may collect a share of sales or other compensation from the links on this page.Īlso, check out my list of 14 Smart Uses for Smart Plugs Why Your Smart Plug Is Offline

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